FAQ

Timeframes for the manufacturing and delivery of our bakery products vary depending on the type of product ordered, your location, and the quantity required. We will aim to provide you with accurate timeframes after discussing our product levels with you.

Timeframes for the manufacturing and delivery of our patisserie products vary depending on the type of product ordered, your location, and the quantity required. We will aim to provide you with accurate timeframes after discussing our product and stock levels with you.

Although our products are designed for commercial and business use, you may also use them for personal use. Our products can be used for cooking hobby equipment or in larger kitchens. We recommend discussing your needs with us prior to ordering any equipment for personal use.

Yes, we can! We can provide products from our wide range of commercial bakery and patisserie equipment anywhere throughout Australia. We have distributors available to deliver your products directly to you. To find out more about our national distributors or to learn more about our products, get in touch with us today.

Yes, we can! Our support team is available 24/7 to provide ongoing training for all of our bakery and patisserie products. We also provide ongoing technical support for all of our products. Our technical team are highly experienced in the diagnosis and repair of all of our equipment and will always provide the best advice and customer service.

Absolutely! We want to make sure that you are choosing the products which are right for you and your business. By seeing our products in action before you make the commitment to buy, you will be able to establish whether the product can meet the needs of your business or if we offer another product that is better suited. To arrange a viewing or to find out more about seeing our bakery and patisserie products in action, get in touch with us today.

We can work alongside our clients to find the products that best suit their business needs. We can provide advice and information to help our clients understand our products and the capabilities of our products. Our friendly team can talk through the options, models, and installation processes involved in choosing your bakery and patisserie products. Our expert advice will ensure that you are buying the right products for your business.

Our Australian-made Macpan Products are designed and manufactured locally in our Perth based factory. Although we are Perth based, we conveniently provide delivery of all our bakery and patisserie products throughout Australia. We also have distributors located throughout Australia.

Technical support will be provided 24/7 on an ongoing basis for all of our bakery and patisserie products. Our technical support team provides the very best advice and support to ensure that your Macpan equipment is operating at an optimal level at all times.

If we have stock readily available through one of our many distributors or in our factory, we can quickly arrange distribution or delivery. If a product is not available or you are requesting a large order of equipment, we can manufacture them for you. We will advise you of the timeframes associated with the manufacturing and distribution process.

You can easily download a product brochure for any of our products directly from our website. To place an order, contact us at sales@macpan.com.au or call us on 1300 765 766. We will be able to talk through the needs of your business and the expectations of the products.